FAQ — Shipping, Returns & Sizing

Shipping

How much is shipping?
Flat $5.95 per order — and free on orders $75+ anywhere in the US.

When will my order ship?
Orders ship from Atlanta, GA within 1–3 business days. Delivery typically takes 2–5 business days after shipping.

Do you ship internationally?
Not yet — we currently ship across the US only.

Returns & Exchanges

What is your return policy?
You have 30 days to return or exchange any item that is unworn and unwashed. You cover return shipping unless the item arrived damaged, defective, or we sent the wrong item — then we make it right on us.

How do I start a return or exchange?
Message us through the Contact page with your order number and what you need, and we will walk you through it.

Sizing & Fit

What sizes do the hoodies come in?
Hoodies run S–5XL and are true to size. A full size chart with chest measurements is on every hoodie product page — if you are between sizes or like a looser fit, size up.

What are the hoodies made of?
Midweight 8 oz fleece — a 50/50 cotton-poly blend, soft-brushed inside and preshrunk, so it keeps its fit wash after wash.

What about the sweatsuits?
Matching sweatsuit sets run S–XXXL.

Orders & Discounts

Is there a welcome discount?
Yes — join the Rich Mentality List on our homepage and use WELCOME10 for 10% off your order (one use per customer).

How can I reach you?
Through our Contact page or Messenger — we reply within the hour during the day, and by tomorrow morning at the latest after hours. Born Rich Customs is an online store based in the Atlanta, GA area; we do not have a physical storefront.